At Ong88, your privacy is more than a legal obligation — it is a moral responsibility we take seriously every day. This Privacy Policy clearly explains what data we collect, why we need it, how it is used, and your rights as a Malaysian player under the Personal Data Protection Act 2010 (PDPA).
Six core principles that underpin how Ong88 handles the personal data of every Malaysian player.
All data transmitted between your device and Ong88's servers is protected by 256-bit SSL encryption — the highest security standard used by Malaysia's leading banks.
Ong88 has never and will never sell, rent, or commercialise your personal data to any third party. Your data belongs to you — not to us as a business asset.
All of Ong88's data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the country's primary personal data protection legislation.
You have the right to access, correct, delete, or withdraw your consent to data processing at any time through your Ong88 account or by contacting us.
Ong88 retains your personal data only for as long as needed to fulfil the stated purpose or as required by Malaysian law — nothing beyond that.
In the event of a security incident affecting your data, Ong88 is committed to notifying you within a reasonable timeframe in accordance with applicable legal requirements.
Ong88 ("we", "our platform") takes the privacy and security of every Malaysian player's personal data with the utmost seriousness. This Privacy Policy sets out our practices regarding the collection, use, disclosure, and protection of your personal information when you use the Ong88 platform, website, and services.
This document applies to all users accessing Ong88 through a web browser or any associated digital platform. By using Ong88's services, you agree to the terms of this Privacy Policy in the context of Malaysia's data protection framework.
Important Note: This Ong88 Privacy Policy should be read in conjunction with Terms & Conditions us. Together, these two documents form the complete agreement between you and Ong88 regarding your use of the platform and the protection of your data.
Ong88 is the data controller responsible for processing your personal data. If you have any questions about how we handle your data, our privacy officer can be reached at [email protected].
Ong88 only collects data that is strictly necessary to provide a safe, fair, and efficient online casino platform experience to our Malaysian players. The categories of data we collect are as follows:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/Passport number | Registration form & KYC |
| Contact Data | Malaysian mobile number, email address | Registration Form |
| Financial Data | EWallet account details (Touch 'n Go, DuitNow, GrabPay), transaction history | Deposit/withdrawal process |
| Technical Data | IP address, device type, operating system, web browser | Automatically during use |
| Gameplay Activity Data | Game history, betting logs, wins and losses | Automatically during gameplay |
| Communication Data | Customer support chat records, emails, and feedback | Direct interaction with our team |
Ong88 never request your PIN, full password, or credit/debit card details directly. Please be cautious of anyone claiming to be an Ong88 representative and asking for such sensitive information.
Ong88 uses collected personal data solely for legitimate and necessary purposes. We do not process your data beyond the limits set out in this Privacy Policy:
Promotional communications (such as bonus updates and special offers from Ong88) will only be sent with your consent. You may withdraw this consent at any time through your account settings or by contacting us.
Ong88 does not sell, does not rent, and does not commercialise your personal data to any third party. However, under certain limited circumstances, your data may be shared with:
Ong88's Commitment: In all of the data-sharing instances above, we share only the minimum data necessary and ensure that all receiving parties are bound by data protection standards equivalent to or stricter than this Privacy Policy.
Ong88 continually invests in a comprehensive data security infrastructure to protect our Malaysian players' personal information from unauthorised access, loss, alteration, or disclosure:
While Ong88 takes all reasonable precautions, no digital security system can guarantee absolute 100% protection against every threat. You also play an important role in keeping your account secure — please use a strong password and never share your login credentials with anyone.
Ong88 adheres to the principle of "data retention minimisation" — we retain your personal data only for as long as is strictly necessary:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Active Account Data | Throughout the active account period | Service Management |
| Financial Transaction Records | 7 years after the transaction | Malaysia Legal & Tax Requirements |
| KYC Data | 5 years after account closure | Malaysia AML/AMLA Compliance |
| Game Logs | 2 years | Dispute Resolution |
| Communication Records | 2 years | Service quality & referrals |
| Technical Logs | 90 days | Security & Troubleshooting |
Once the retention period has ended, your data will be securely deleted or anonymised in accordance with industry standards.
The Ong88 platform uses cookies and similar tracking technologies to ensure core website functionality runs smoothly and to enhance your experience:
You may manage or decline cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the Ong88 platform. Cookie preferences can also be configured within your Ong88 account.
As an Ong88 platform user based in Malaysia, you are protected under the Personal Data Protection Act 2010 (PDPA). Under this Act, you have the following rights:
Request a copy of the personal data we hold about you at any time.
Correct any inaccurate or incomplete data about you held in Ong88's systems.
Request that your data be deleted when it is no longer required (subject to legal obligations).
Object to the processing of your data for specific purposes, including direct marketing.
Request your data in a structured format for transfer to another platform.
Request a restriction on the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, please contact Ong88's privacy officer at [email protected] with sufficient identification details. We will respond within 21 business days.
In certain circumstances, your personal data may be processed or stored on servers located outside Malaysia — particularly in connection with internationally licensed gaming software providers that have partnered with Ong88.
When such transfers occur, Ong88 ensures that:
The Ong88 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data of minors or individuals below the specified age limit.
Should you find that a child or minor has used the Ong88 platform, please contact us immediately at [email protected]. We will take prompt action to delete the relevant data and close the account.
Ong88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new Malaysian legal requirements.
If there are material changes to how we handle your personal data, we will notify you via:
We encourage you to review this Privacy Policy page periodically to stay informed about how Ong88 protects your information.
If you have any questions, concerns, or wish to exercise your rights under PDPA 2010, the Ong88 privacy team is ready to assist you:
[email protected]
Response within 21 business days in accordance with PDPA 2010.
Our Malay-speaking support agents are available around the clock to assist with any privacy-related enquiries.
If you believe your privacy rights have been violated and Ong88 has not provided a satisfactory response, you have the right to lodge a complaint with Personal Data Protection Department (PDPD) Malaysia which is the regulatory body for the PDPA 2010 in Malaysia.
Now you know exactly how Ong88 protects your privacy. Join over 500,000 Malaysian players who play with confidence on the platform that puts safety and transparency first.